Easy 30 day Returns Guaranteed
During the first thirty (30) days after receipt of your product, if for any reason you are not happy with your purchase, you can return your purchased item for a full refund less a 10% restocking fee or exchange for the same item. If you choose to make such a return for replacement or exchange, your credit card will be billed an additional $15 to cover handling and shipping cost of sending you the replacement piece of jewelry. Our goal is to make you a satisfied customer and we will do our best to make this happen.
To return Tungsten Overnight jewelry from any location within the USA, follow this simple three step process:
- Fill out our Return Authorization Form. To download our Return Authorization Form, please
right click and save as .PDF Format
OR .DOC format.
- Place the item, the Return Authorization Form, and all the original packaging in the box.
- On your original invoice, find the total price you paid for the item being returned
If the total amount you paid is:
-
Less than $500: You can ship it via any carrier you choose. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has been received by us.
- More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has been received by us. (FedEx® and UPS® will not insure merchandise over $500.)
NOTE:
- It is very important that you fully insure your return shipment as Tungsten Overnight will not be responsible for any loss of or damage during shipment to us. Any unauthorized, improperly packaged, or non-insured packages will be returned to sender.
- Rings bearing custom engraving or that have been altered after sale or damaged in any way, regardless of by whom, are not eligable for return or exchange.
Once your return is received, it will be reviewed by our Quality Assurance staff to verify it is undamaged and in original condition. You will receive e-mail notification regarding your return or exchange within seven business days after receipt by us. Prompt full refunds will be made by reversal of original charges made to your credit card or paying agent and this credit will show on your regular billing statement from that source.
We want you to be a satisfied customer. If you have any questions or wish to comment about our products or service, please feel free to call or write us. We value your opinions and business.
Returns from customers that have purchased two or more rings, are subject to a $15 restocking fee for each ring or bracelet returned.

